Return and Refund Policy
Return and Refund Policy
Effective Date: 26 Feb 2025
Welcome to Digital CEO Official!
Since https://digitalceoofficial.com/ offers non-tangible, irrevocable digital goods, we do not issue refunds once the order has been completed. The product download will be available and accessible via email or direct download. Due to the nature of digital media, once a product has been downloaded, it cannot be returned. Therefore, all payments made on this website are non-refundable, and any refund request or dispute will be declined without further communication.
Customer Responsibility
By purchasing any item from our site, you acknowledge and agree that:
- All digital products are non-refundable once accessed or downloaded.
- If the product or service is downloadable or usable online in real-time, and our system records show that the product has been accessed, no refund will be issued.
- You are responsible for understanding this policy before making a purchase.
Exceptional Circumstances
While we generally do not offer refunds, we recognize that exceptional situations may arise. These may include:
- Download Issues – If you experience problems downloading the product, please contact us within 24 hours of purchase. If we do not receive a support request during this period, we will assume the download was successful, and no refund will be granted.
- Unzipping Issues – If you are unable to unzip the downloaded file, please contact us immediately. We will assist you or provide an alternative way to access the product.
For any technical issues related to downloading or accessing your purchased product, please contact us at hello@digitalceoofficial.com for assistance.
We stand behind our products and aim for customer satisfaction, but due to the digital nature of our goods, all sales are final.
